Tapping into growth: how we helped C.S. Heating & Plumbing expand

Posted: 23.09.25 Case Studies

Client Name: C.S Heating & Plumbing Ltd
Industry: Plumbing and heating
Location: Ramsgate, Kent
Business Size: e.g. 20-30 employees / £1m-5m turnover
Services Provided by Burgess Hodgson:

Accounts
Bookkeeping
Tax
Payroll

The Challenge

Located in Ramsgate, Kent, C.S. Heating & Plumbing Ltd is a family-run business that provides services such as bathroom fittings, boiler installations and servicing, and 24-hour emergency callouts.

Back in 2012, the company’s owners Calvin Smith and Sophie Smith were looking to expand their business. But the firm had outgrown its existing accountants – and the owners were looking for expert help to take C.S Heating & Plumbing to the next level.

In particular, Calvin and Sophie wanted to step into more managerial roles so they could focus on strategy. But first, they needed to free themselves up from day-to-day tasks by recruiting and training quality engineers and support staff. They were looking for a proactive partner that could help them improve the firm’s finances and grow the business.

Our Solution

After an insightful first meeting with Burgess Hodgson, Calvin and Sophie came away with a clearer understanding of their business. Confident in our expertise, they appointed us to support their growth with tailored accountancy, tax, and business advice.

Working closely with Calvin and Sophie, we identified opportunities to improve the firm’s finances and streamline time-consuming tasks. This included building an in-house finance team and moving the company’s accounts systems from Excel spreadsheets to fully integrated cloud-based systems. By using digital systems, the owners were able to see live data on their outstanding debtors, making it easier to identify unpaid invoices and chase payment promptly.

The Results

Since engaging with Burgess Hodgson, C.S Heating & Plumbing has:

Adopted cloud-based accounting technology
Improved cash flow by using real-time MI allowing them to chase debts on a continuous basis
Significantly increased company turnover by a factor of 8 in just over a decade.

With healthier finances, the company was able to rent its first unit and warehouse space and recruit more frontline engineers. This meant Calvin and Sophie could step into more strategic roles and focus on developing the business.

As a result, C.S Heating & Plumbing has evolved into a highly successful local heating and plumbing company, with commercial and residential clients all over Kent.

“It has been a breath of fresh air to have so much feedback from you and not to be afraid to ask questions, knowing we will have an understandable answer. We are now much more confident in ourselves and our business.”

– Calvin Smith, Owner, C.S Heating & Plumbing Ltd

Ongoing Partnership

Since we started working with C.S Heating & Plumbing, the company has gone from strength to strength. The firm recently moved into a newly purchased and expanded warehouse in Manston – and Calvin and Sophie are excited about their plans for the future.

Meanwhile, we continue to work with C.S Heating & Plumbing as trusted advisors, supporting the company with accounts, tax, payroll, bookkeeping assistance and expansion plans.

“We are looking forward to the future with you and will be recommending you to everyone we can.”

– Calvin Smith, Owner, C.S Heating & Plumbing Ltd

www.csheating.org.uk

Could We Help You?

Whether you’re navigating change, planning for growth, or just need clear financial direction, Burgess Hodgson is here to help. Let’s have a conversation.